1. Purpose and scope
These terms and conditions of sale govern every order placed on islamchic.com, the online shop operated under the trading name Islam Chic. They apply to sales to consumers in Belgium, France, the Netherlands, Luxembourg and the rest of the European Union.
By confirming your order, you confirm that you have read and accepted these terms in full. We may amend them at any time: the version that applies to your purchase is the one in force on the day you place your order.
Any conflicting terms put forward by the buyer bind us only if we have accepted them in writing.
2. Seller identification
Islam Chic is the trading name of:
- Khadiri, Mouhcine — sole trader
- Quai de Compiègne 57, Boîte RCH2, 4500 Huy, Belgique
- Company number (CBE): 0820.916.047
- VAT number: BE 0820.916.047
- Telephone: +32 494 25 78 12
- E-mail: info@islamchic.com
- Person responsible for publication: Mouhcine Khadiri
Islam Chic trades online only. We do not have a physical shop open to the public.
3. Products and availability
Islam Chic offers modest fashion: rayon/viscose hijabs with an ombre effect, chiffon, jersey and silk hijabs, caps and under-hijabs, abayas, kimonos, maxi dresses, tunics, skirts, pins, headbands and storage pouches.
Every item is shown with a description, one or more photographs and its price. We take great care over this information. Photographs remain illustrative: depending on your screen, colours may differ slightly from the true shade of the fabric, particularly across ombre gradients. Minor differences of that kind are not a lack of conformity.
Our offers are valid for as long as they appear on the site and while stocks last. If an item you have ordered turns out to be unavailable, we will let you know and refund the corresponding amount.
4. Prices
Prices are shown in euros (EUR), inclusive of tax and of Belgian VAT. They do not include delivery costs.
Any delivery costs are calculated and displayed before you finally confirm your order. Delivery is free on purchases of 50 EUR or more.
We may change our prices at any time. The price that applies is the one displayed at the moment you confirm your order.
5. Placing an order and formation of the contract
You choose your items, add them to the basket and then follow the steps shown: your details, delivery address, payment method and summary.
Before you confirm, a summary lets you check the contents of your basket, the total price and your details, and correct any mistakes. Confirming the order with an obligation to pay means you accept the price and these terms.
We then send you an acknowledgement by e-mail. The contract is formed once we confirm your order.
We may refuse or cancel an order for a legitimate reason: an obvious pricing error, an abnormal order, a payment dispute or suspected fraud. If we do, any amount already paid is refunded to you in full.
Please keep the confirmation e-mail: it serves as your proof of purchase.
6. Payment methods
The payment methods available are displayed during the ordering process, before you confirm anything. Only those methods may be used.
We process your order only once payment has actually been received. Payments are handled by specialist payment service providers: your card and bank details do not pass through our servers and are not stored by us.
If the payment provider declines authorisation, the order is cancelled automatically.
7. Delivery and transfer of risk
Orders are dispatched from Belgium to the destinations we serve, which are displayed during the ordering process. Full details are set out in our shipping policy.
The indicative handling and dispatch time, along with the delivery options available, is shown to you when you order. Transit time then depends on the carrier and the destination: those times are indicative and are not a firm commitment unless we expressly state otherwise.
Where no delivery period has been agreed, we deliver without undue delay and no later than 30 days after the contract is concluded.
Please check your address carefully: an incomplete or incorrect address may delay delivery or cause the parcel to be returned to us, and the cost of re-sending it may then be charged to you.
The risk of loss or damage passes to you when you take physical possession of the parcel, or when a third party you have designated, other than the carrier we have chosen, takes possession of it.
If your parcel arrives visibly damaged or open, report it on delivery and contact us as soon as possible at info@islamchic.com, with photographs.
8. Right of withdrawal
You have 14 calendar days to withdraw from your purchase, without giving a reason and without penalty. The period starts on the day you, or a third party you have designated other than the carrier, take physical possession of the last item in the order.
To exercise this right, tell us of your decision in an unambiguous statement, by e-mail to info@islamchic.com or by post to the address given in section 2. You may use the model form below, but you are not obliged to. It is enough that your message is sent before the 14-day period expires.
You then return the items without undue delay and no later than 14 days after telling us of your decision. Our return and refund policy explains how to go about it.
Return conditions: items must be complete, unworn, unwashed, free of perfume, in the condition in which you received them and, where applicable, with their labels and packaging. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the items.
Unless we state otherwise, the direct cost of returning the items is yours to bear.
Refunds: we refund all payments received, including standard delivery costs, no later than 14 days after we are informed of your decision. We may withhold the refund until we have received the items back or until you have supplied evidence that you have sent them back, whichever is the earlier. If you chose a delivery method more expensive than our standard option, the extra cost is not refunded. We refund using the same means of payment as your order, unless agreed otherwise, and at no cost to you.
Exceptions. The right of withdrawal does not apply, in particular, to:
- items made to your specifications or clearly personalised, such as embroidery or a made-to-measure alteration;
- sealed items that cannot be returned for reasons of hygiene or health protection and that were unsealed after delivery, such as certain caps or under-hijabs;
- items which, after delivery and by their nature, are inseparably mixed with other items;
- digital content not supplied on a tangible medium, under the conditions laid down by law.
Model withdrawal form
For the attention of Khadiri, Mouhcine — Islam Chic, Quai de Compiègne 57, Boîte RCH2, 4500 Huy, Belgique — info@islamchic.com
I hereby give notice that I withdraw from the contract for the sale of the following goods: … Ordered on / received on: … Consumer’s name: … Consumer’s address: … Date: … Signature required only if this form is notified on paper.
9. Statutory guarantee of conformity
All our items carry the two-year statutory guarantee of conformity from delivery, in accordance with Belgian law. If an item does not conform to the contract, you are entitled to have it repaired or replaced and, in the cases provided for by law, to a price reduction or to termination of the contract with a refund.
Unless proven otherwise, a defect that becomes apparent within two years of delivery is presumed to have existed at the time of delivery.
Please report any lack of conformity within two months of noticing it, to info@islamchic.com, quoting your order number and attaching photographs.
The guarantee does not cover normal wear and tear, or damage caused by improper use, lack of care or failure to follow the washing instructions. Delicate fabrics such as silk and chiffon call for particular care.
This statutory guarantee applies independently of the right of withdrawal and at no cost to you.
10. Complaints and customer service
A question, a doubt or a problem with your order? Write to us at info@islamchic.com or call +32 494 25 78 12. Quote your order number and we will get to it faster.
We look at every complaint carefully and do our best to reply as quickly as we can.
11. Force majeure
We are not liable for failure or delay in performing our obligations where this results from force majeure, that is, an unforeseeable event beyond our control: natural disaster, fire, epidemic, conflict, strike action, interruption of supply, major failure of communication networks or a decision of a public authority.
We will tell you as soon as we can. The obligations affected are suspended for as long as the event lasts. If it continues beyond a reasonable period, either party may end the contract and we refund any sums already paid for items not delivered.
12. Personal data
The data you give us is processed so that we can handle your order, deliver it, invoice it and look after you afterwards. The data controller is Mouhcine Khadiri.
You have rights of access, rectification, erasure, restriction, objection and portability, among others, under the GDPR (Regulation (EU) 2016/679). The details are set out in our privacy policy.
13. Governing law
These terms, and any contract concluded on islamchic.com, are governed by Belgian law, in particular the Code of Economic Law (Book VI, market practices and consumer protection).
If you live in another Member State of the European Union, you keep the benefit of the mandatory consumer protection rules of your country of habitual residence.
14. Dispute resolution
If something goes wrong, please contact us first: most situations are settled in a few messages.
If we cannot reach an amicable solution, you may turn to:
- the Belgian Consumer Mediation Service — mediationconsommateur.be;
You remain free to bring the dispute before the competent courts.
15. Severability
If any provision of these terms is held to be void, unlawful or unenforceable, it is treated as not written and does not affect the validity of the remaining provisions, which stay in full force. The provision concerned is replaced by a valid one whose economic effect is as close as possible to it.
If we do not immediately rely on one of these terms, that is not a waiver of our right to do so later.
Last updated: August 2026.