Not entirely happy with your order?
Islam Chic does everything possible to make sure each piece delights you the moment you open the parcel. If it does not, you can send your item back to us under the conditions set out on this page. We will guide you through every step.
This policy applies to purchases made by consumers on islamchic.com. It adds to your statutory rights and does not limit them.
Right of withdrawal: 14 days
Under the Belgian Code of Economic Law and European consumer rules, you have 14 calendar days to withdraw from your purchase, without giving a reason and without penalty.
That period starts on the day you, or a third party you have named, physically receive the items. If your order arrives in several parcels, the period starts when you receive the last item.
How to tell us you are withdrawing
Before the 14-day period ends, let us know your decision in a clear, unambiguous statement.
- By e-mail to info@islamchic.com, quoting your order number, your name and the items you wish to return.
- By telephone on +32 494 25 78 12. We do recommend writing to us, as this leaves you with proof of your request.
- By using the model withdrawal form reproduced below. Using it is entirely optional.
We will confirm that we have received your request and send you the return address along with the steps to follow. Please wait for that confirmation before posting your parcel.
Once you have told us your decision, you then have a further 14 calendar days to send the items back to us. The date of posting is what counts.
Model withdrawal form
Please complete and return this form only if you wish to withdraw from the contract.
To Khadiri, Mouhcine — Islam Chic, Quai de Compiègne 57, Boîte RCH2, 4500 Huy, Belgique — info@islamchic.com — +32 494 25 78 12
- I hereby give notice that I withdraw from my contract for the sale of the following goods:
- Order number:
- Ordered on: … / Received on: …
- Name of the consumer:
- Address of the consumer:
- Signature of the consumer (only if this form is submitted on paper):
- Date:
The condition items must be returned in
You are welcome to try an item on as you would in a shop, to check the size, the drape and the quality. Beyond that, it must not have been used.
To be accepted, an item must be:
- unworn, with no traces of make-up, perfume or scent;
- unwashed and not ironed;
- complete with its original tags, still attached;
- back in its original packaging, complete and in good condition, together with any extras (storage pouch, pins and so on).
You may be held liable for any diminished value of an item resulting from handling that goes beyond what is necessary to establish its nature, characteristics and functioning. Should that happen, we may deduct a corresponding amount from your refund, and we will always explain how it was calculated.
Items that cannot be returned
Some items cannot be taken back, either for reasons of hygiene or because they were made for you:
- under-hijabs and caps (bonnets) whose sealed packaging has been opened, as these are worn directly against the hair and scalp;
- earrings whose sealed packaging has been opened;
- personalised items or items made to your specifications (initials, embroidery, made-to-measure length or colour).
As long as the sealed packaging remains unopened, these items can of course still be returned. This exclusion never applies where an item is faulty or does not match your order.
Who pays for return postage?
When you exercise your right of withdrawal, the cost of sending items back is yours to bear. We do not provide a prepaid return label: the amount depends on the carrier you choose and on your country.
We recommend a tracked service and careful packaging. The parcel travels at your risk until it reaches us, and the tracking number lets you prove that you posted it. Parcels sent with postage unpaid cannot be accepted.
If an item is faulty, does not conform, or if we made a mistake, we cover the return costs and arrange the return with you.
Refunds
We will refund you no later than 14 calendar days after being informed of your decision to withdraw. As the law allows, we may withhold the refund until we have received the items back, or until you have supplied proof that you have sent them, whichever happens first.
Refunds are made using the same payment method you used for your order, unless you expressly agree to another method. You will not be charged anything for this.
If you withdraw from the whole order, we also refund the standard delivery charge you paid on the outbound leg. If you chose a more expensive delivery option than our standard one, the difference remains yours to bear. On a partial return, the original delivery charge is not refunded.
How quickly the money then appears in your account depends on your bank or payment provider.
Exchanges
We do not operate an automatic exchange system. The quickest way to get a different size, colour or style is to place a new order and send the original item back to us following the withdrawal procedure above. That way you can be sure the piece you want is still in stock.
Do write to us at info@islamchic.com before ordering: we are happy to advise on size, fabric or shade, particularly for our ombre effect hijabs, where the tones vary from one colourway to another.
Faulty items and picking errors
If an item arrives damaged or faulty, or does not match your order, please contact us as soon as you can at info@islamchic.com, quoting your order number and, if possible, one or two photographs of the problem.
We look at each case individually and propose a suitable solution: sending the correct item, a replacement, a repair or a refund, with no return costs for you. The hygiene exclusions do not apply in these cases.
Statutory guarantee of conformity: 2 years
Separately from the right of withdrawal, you benefit from the 2-year statutory guarantee of conformity provided by Belgian law, running from the delivery of your item.
If a lack of conformity appears during that period, you may in principle ask for the item to be repaired or replaced. Where those remedies are impossible or disproportionate, a price reduction or the cancellation of the contract may be considered, on the conditions laid down by law.
This guarantee does not cover normal wear and tear, nor damage caused by unsuitable care (washing against the care label, ironing too hot, snagging) or by abnormal use. Please report any defect to info@islamchic.com.
If we cannot agree
We always look for an amicable solution first: write to us, and every message will receive a reply.
Contact us
- Islam Chic — Khadiri, Mouhcine
- Quai de Compiègne 57, Boîte RCH2, 4500 Huy, Belgique
- E-mail: info@islamchic.com
- Telephone: +32 494 25 78 12
- Company number (CBE): 0820.916.047
- VAT number: BE 0820.916.047
- Publication manager: Mouhcine Khadiri
Please do not send a return to this address without writing to us first: we always confirm which return address to use.