Dispatched from Belgium
Islam Chic is an online shop: every order is prepared and dispatched from Belgium. We do not have a physical store. This page explains where we deliver, what delivery costs and what to do if your parcel is delayed or arrives damaged.
Where we deliver
We deliver to Belgium and to several Western European countries:
- Belgium;
- France, the Netherlands and Luxembourg;
- Germany, Austria, Spain, Italy and Portugal.
The destinations actually available, together with the matching shipping options, appear at checkout as soon as you enter your address. If your country is not listed, please email us at info@islamchic.com before placing your order.
Delivery charges
Delivery is free on orders of 50 EUR and over. Below that amount, a contribution towards shipping costs applies. It is calculated automatically at checkout, based on your delivery country and the shipping option you choose.
The exact amount appears in your order summary before payment: you never confirm an order without knowing the total. Our prices are shown in euros, inclusive of tax.
Preparing your order
Every order is checked and packed by hand: hijabs are folded one by one and protected for transit. We prepare your parcel as soon as payment is confirmed, on working days. Orders received at the weekend or on a public holiday are processed on the next working day.
You receive a first email as soon as your order is registered, and a second one when your parcel is handed over to the carrier. During the holiday season or promotional periods, preparation may take a little longer; we will let you know.
Delivery times
Delivery time depends on your country and on the shipping option chosen. The indicative delivery time for your order is given at checkout, before payment, and repeated in your dispatch email.
This time is indicative: it starts when the parcel is handed over to the carrier and may vary with the destination, the carrier’s rounds and busy periods.
Where no delivery time has been agreed, your order will be delivered without undue delay and no later than 30 days after the contract is concluded, as required by Belgian law. Should we be unable to meet that deadline, you may ask us to deliver within a reasonable additional period and, failing that, cancel your order and obtain a refund of everything you have paid.
Tracking your parcel
As soon as your parcel leaves us, you receive an email with a tracking number and a link to follow it. The first updates can take a few hours to appear, as the carrier has to scan the parcel into its network first.
If you cannot find that email, please check your spam folder and then contact us: we will send your tracking number again.
Incorrect or incomplete delivery address
The address you give at checkout is the one we pass to the carrier. Before confirming, please check the street, number, box, postcode, town and country, as well as your telephone number and email address.
If you spot a mistake, email us as quickly as possible at info@islamchic.com, quoting your order number. As long as the parcel has not been dispatched, we will correct the address free of charge. Once it is with the carrier, changes are no longer always possible. If a parcel comes back to us because of an incorrect or incomplete address, we will offer you either a new dispatch, with the cost of that second shipment payable by you, or a refund of the items.
Uncollected parcels
If nobody is available to take delivery, the carrier leaves a card or takes your order to a collection point, where the parcel stays available for a limited time set by the carrier.
A parcel that is not collected within that time is automatically returned to us. We will then contact you to arrange either a new dispatch, at your expense, or a refund of the items. Your right of withdrawal of course still applies, on the terms set out in our returns policy.
Delays and lost parcels
A parcel can occasionally be held up in the carrier’s network, particularly during busy periods. If tracking stops updating or your order has not arrived, contact us with your order number and we will open an enquiry with the carrier.
Such an enquiry usually takes a few working days. If the parcel is declared lost, we will either send the same order again, subject to availability, or refund your order in full. You do not have to deal with the carrier yourself: until the parcel is delivered, the risk of loss or damage is ours.
Damaged parcel on arrival
Take a moment to look at your parcel while the driver is still there. If the packaging is open, torn or wet, note it on the delivery note or simply refuse the parcel.
If you only notice the damage after opening, please do the following:
- photograph the outer packaging, the shipping label and the items concerned;
- keep the box and the packing materials until the claim is closed;
- email us promptly at info@islamchic.com with your order number and the photographs.
We then handle the claim with the carrier and offer you a replacement or a refund. This procedure does not affect the two-year statutory guarantee of conformity that applies to our items.
Customs duties and deliveries outside the European Union
For deliveries within the European Union there are no customs duties and no import formalities. The price shown includes VAT, so nothing further is payable on delivery.
Some territories attached to a member state (the Canary Islands or the French overseas departments, for example) lie outside the customs or tax territory of the Union and follow the rules that apply to destinations outside the EU.
Where a delivery outside the European Union is offered at checkout, it may attract customs duties, import taxes and carrier handling fees. These amounts are set by the country of destination, are not included in the price shown and are payable by the recipient. Refusing to pay them means customs will return or destroy the parcel; shipping and return costs are not refundable in that case. Please check with the customs authorities in your country before ordering.
Right of withdrawal and returns
You have 14 calendar days from receipt of your order to exercise your right of withdrawal, without giving any reason. The practical steps, return conditions and refund times are set out in our returns policy.
Contact us
A question about a delivery in progress? Email us with your order number and we will reply personally.
- Shop: Islam Chic
- Legal name: Khadiri, Mouhcine
- Address: Quai de Compiègne 57, Boîte RCH2, 4500 Huy, Belgique
- Email: info@islamchic.com
- Telephone: +32 494 25 78 12
- Company number (CBE): 0820.916.047
- VAT number: BE 0820.916.047